VisitFootball, a joint venture between the Premier League and the national tourism board VisitEngland, has been assessing the care that customers receive at football grounds since August 2010 and gives out annual awards for those who deliver outstanding customer service.
Fulham won the Warmest Welcome award
Fulham's staff won the Warmest Welcome award for being "a club where all departments are working towards a common goal of improving every supporters day out".
"The Warmest Welcome Award is about how supporters are treated across every aspect of a football club, from the moment they arrive to the final minute when they leave.
What is abundantly clear at Fulham is that this is a club where all departments are working towards a common goal of improving every supporters day out.
"Staff at Craven Cottage have a friendly can do attitude, balancing hope with reality in managing expectations.
Their stewarding is often outstanding, and we loved the team of stewards who have access to an iPad, ensuring that not only fans can get the right information but that they can support their fellow stewards who may not know or have all the answers.
"Add in reduced catering service times, two new giant video screens and family stand branding and you can see why Fulham provide the warmest of welcomes."